The Retail Customer Experience: A Light-Hearted Perspective

Were Sleeve Garters Actually a 19th Century Retail Strategy? Long ago a clothing retailer had a plan. First, find some customers who are not really sensitive to customer experience issues e.g., frontier and turn-of-the-century men such as saloon keepers, shop keepers, gamblers, barbers, and the like who, believe it or not, back then spent most…

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3 Ways to Improve Inventory Management

Imagine you’re at a store and you absolutely love a certain shirt. You search through the different sizes and you can’t seem to find your size. Psychologically, this may turn you away from the shirt and cause you to leave the store. This is the inventory management business challenge wholesalers and retailers deal with on…

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Effective Retail Business Plan: A Case Study

Whether planning for a business in the retail industry or another industry, it is essential to have a business plan in place. When determining how much information to include and what format to use for your retail business plan, you will want to determine the purpose of your business plan to drive those decisions. In…

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Defined Retail Product Attributes Change the Game

Many of us, have grown up in retail, looking at our business from a traditional hierarchy point of view.  We analyzed our business by division, department, class, etc.  It was a methodical and calculated approach that worked at the time.  As my children tell me all the time, “this is not the 1900’s”.  Long gone…

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Retail Metrics: Erase the Confusion

How many times have you walked into a meeting to find yourself reporting numbers which are different from the person sitting next to you? Cross-functional teams are working in silos and you, yes YOU, are part of the problem.  (Yep, we’ve all been there!) Having clearly defined retail metrics is critical to the organization’s success.…

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