Here is a list of questions and answers Casey has answered in the past.
Question: Can you help me by providing detail explanation on creating DSServlet.class file for the audit package. I believe I am having diffculties in pointing to the right path because when I run the build.bat, it does not create the DSServlet.class which the document say it should.
Basically, I am trying to have the audit package work. Right now with the deployment without the .class file. I see blanks on the prompts of some of the report and the report named Report uses give me the following error.
UDA-SQL-0528 The XML parser returned the following message: "An exception occurred! Type:NetAccessorException, Message:Could not open file: http://es1web04:9300/p2pd/cognos/DSServlet.js".
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Answer: Cognos documents these steps in the ‘Administration and Security Guide: chapter 16.’
This process is for WINDOWS only, there is a similar process for LINUX/UNIX
Create the directory structure needed for Audit....add to the <install location>cognos\c8\webapps\web-inf\classes the following directories: com\cognos\demo
In the 'demo' directory, copy the contents of the <install location>\cognos\c8\webapps\Audit (should be three files).
- Install JAVA SDK (JRE) - http://java.sun.com/j2se/1.4.2/download.html or 1.5/5
- Open build.bat in a text editor, and alter the following:
set JAVA_HOME=C:/jdk1.5.0_05
set CRN_HOME=C:/Program Files/cognos/c8
2143-Setting Up Auditing.pdf
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Question: We are trying to utilize the tabs on Cognos Connection to publish FAQ and Current report information and it would appear the only way to do that is to create another URL to link to. Is there a better alternative than that?
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Answer: Actually, one of great things about Cognos 8 is that you are working in a Web environment, using reporting tools that are 100% HTML in their delivery. Rather than posting links to documents shared from a web server internally, you can create a "Report" in Report Studio using the tools there, or/and using the HTML code you can insert, create a portal tab with a Cognos Viewer portlet, and point the portlet to the "report."
Casey
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Question: When a planner user tries to access any cube within our Analyst libraries we get an error message that says 'unknown library Id: xxxxx Code: US0002 at DefaultSelection[9]'. Follow on message 'D cube does not exist or its content is corrupted'. The planning administrator can access without error. Any suggestions for troubleshooting? Thanks
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Answer: More than likely, the physical location of the libraries is not accessible or the specific user does not have correct rights. To validate, locate the library location for a specific model in question, have IT review the permissions to the shared location (generally \\servername\fileshare) and make sure all who access those libraries have FULL CONTROL rights to the share. Also, make sure the library was not mapped to a local directory...sometimes this is the issue.
Casey
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Question: Do you have to use IE to access the Contributor website or can you use firefox?
Also, what might be the cause of the below error when trying to access the contributor website?
"Page cannot be displayed"
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Answer: Do you have to use IE to access the Contributor website or can you use firefox?
Casey: Cognos Planning currently only supports Microsoft Internet Explorer (check support.cognos.com for the most current versions). This is primarily due to the "thin-client" components that are built for use only with IE.
Also, what might be the cause of the below error when trying to access the contributor website?
"Page cannot be displayed"
Casey: This error can be caused by various environmental issues or settings. If a user is getting this error, the first thing to check is whether or not all users are getting this error. If all users are getting this error, then the issue most likely resides at the server, and more specifically the web server. If only this user is getting this error, either they do not have access rights, or their IE settings are incorrect.
Here is the settings that Cognos advises for IE (taken from the Cognos Planning - Contributor Administration Guide):
Contributor Web Client uses signed and scripted ActiveX controls. Ensure that each user’s security
settings for the Local Intranet zone are set to medium to accept these controls.
Steps
1.
In Internet Explorer, select Tools, Internet Options, Security, Custom Level.
2.
Under Reset custom settings, select Medium from the list, and then click Reset.
3.
Click OK.
Thank you for your excellent questions!
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Question: I have a Cognos 8 environment where I have added a printer. I scheduled some reports to print; however, nothing seems to print. Why?
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Answer:
In a Windows Server environment, for printing to work properly, you need:
1) Make sure Adobe Acrobat Reader is installed and configured (also, make sure it is 'Active' or 'Compatible' on Cognos' environments - see support.cognos.com)
2) Make sure the Windows Cognos 8 Service is running under a Domain Account that has access to the printers you desire (this same user will need Local Admin rights as well to run as a Service)
Those are the two keys to getting printing working. I have seen it where you cannot print right to the IP address of the printer nor can you target the direct UNC of the printer. In this case, you will need to add the printers manually to the application servers (share them) and then UNC path the printers in Cognos Connection to the Servers' shares of these printers.
Let me know if you have any more issues...
Casey
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Question: How can I integrate security: Cognos Series 7 with Cognos 8?
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Answer:
Cognos Series 7 requires Access Manager and a storage location for authentication (typically Sun One). If you want to have integrated security, you must use the same authentication source for Cognos 8 as you have in Series 7. Once you have added the Cognos Series 7 Namespace to Cognos 8, make note of the Cookie Settings - Path and Domain settings. Open Configuration Manager, go to Serices - Access Manager-Web Authentication, and enter the Path and Domain as you have it in Cognos 8.
Make sure to apply and restart services as needed.
Casey
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Services 